Question 1

How much does The Solution Pro cost?

Accepted Answer

£60 per month, per location. VAT is added where applicable.

Question 2

Do I pay per user or per location?

Accepted Answer

Per location. Every location gets unlimited staff PINs, till devices, kitchen and bar screens included in the £60/month price.

Question 3

Are there setup fees or hidden charges?

Accepted Answer

No. One flat price per location. If you add more locations, the price scales in £60 steps.

Question 4

Who handles billing?

Accepted Answer

Payments are processed by Stripe, our Merchant of Record. Stripe handles cards, taxes, invoices and refunds.

Question 5

Is there a free trial?

Accepted Answer

Yes — a 7-day free trial. A card is required at checkout so we don't interrupt your service if you decide to continue.

Question 6

Will I be charged during the trial?

Accepted Answer

No charge during the 7 days. Cancel any time before day 7 from the Billing section and you won't be charged.

Question 7

What happens when the trial ends?

Accepted Answer

Your subscription starts automatically at £60/month per location. You keep all your data — nothing is reset.

Question 8

Can I get a refund if I forget to cancel?

Accepted Answer

Yes — we offer a 30-day money-back guarantee.

Question 9

What does The Solution Pro actually do?

Accepted Answer

It replaces a stack of separate tools with one platform: point-of-sale, kitchen and bar display screens, inventory and deliveries, menu costing, rota planning, sales reporting and a multi-location owner console.

Question 10

Does it work offline?

Accepted Answer

Yes. The POS is offline-first — orders and payments keep working with no internet, and everything syncs automatically once connection returns.

Question 11

Do I need special hardware?

Accepted Answer

No. It runs in any modern browser on a tablet, laptop or till PC.

Question 12

Can I run multiple units?

Accepted Answer

Yes. The Owner Console gives you cross-location P&L, inventory, stock transfers, labour and overheads across every unit in the group.

Question 13

Is my data secure?

Accepted Answer

Data is encrypted in transit, protected by role-based access, and you can enable two-factor authentication on your account.

Question 14

How do I cancel?

Accepted Answer

Any time from the Billing section inside the app, which opens the secure Stripe customer portal. You keep access until the end of your current billing period.

Frequently asked questions

Pricing

Trial

How it works